To ensure that we are in
touch with our clients needs and have a grasp of
what they expect from us we ask a few simple
questions in the form of a survey.
Once responses are received
answers are collated and the results averaged,
results are distributed back to participants and
also posted here for general review.
Survey ratings are: 10 = high
score. 1 = low score.
1. Please rate your
satisfaction with regards to product reliability
2. Please rate your
perception of Slurrytech product knowledge.
3. Please rate your
satisfaction with regards to ease of use /
application of technology.
4. Please rate cost
5. Please rate your opinion
of environmental benefits.
6. Please rate order supply
7. Please rate delivery
8. Please rate product
9. Please rate impact product
has had on life cycles.
10. Please rate your sites
interest in expanding product application.
Outcome Targets / Feedback
Essentially our questionnaire
is formed to give us 4 areas of feedback.
1. Cost Effectiveness / Value
for Money - Fairly straight forward results, if
clients appreciate the value that our products
give they will reflect this in their scores
across a number of the questions asked.
2. Service and Knowledge -
These questions reflect clients satisfaction and
the weight they place on our service and backup.
This is one of our challenge areas as perception
plays a large part of how clients view us. Our
responsibility is to accurately and intuitively
respond to our clients questions and needs
before they become issues.
3. Future Interest - This
area is used to gauge potential for additional
product development. If clients score us high in
this category then there is sufficient cause to
continue with on going product and technology
4. Environmental - Through
this question we want to ascertain the weight of
importance or otherwise that our client group
places on environmental issues.
Our targets at Slurrytech are
set to achieve a higher score than 8.5 on all
questions. (This would equate to an overall
average of 8.5). We have not set ourselves an
unrealistic expectation of achieving perfect
10's across all categories. While we strive to
achieve perfection and to not let clients down
we understand that events and circumstance
sometimes do hider our best efforts.
Results are based on a broad
range of position feedback from purchasing
through to engineering, production and
maintenance. All scores are collated with each
question being averaged and from those averages
a final average score is derived.
From the results gathered our overall average
score is 8.95.
Firstly we would like to tank
all our clients who participated in the survey.
Questions 1, 4, 9, and 10
scored perfect 10's which indicate that our
clients are extremely satisfied with product
life and cost effectiveness / value for money
with a view to further expand their use of our
Questions 2, 3, 6, 7, and 8
had average scores between 8 and 9.5 which
indicate a high level of satisfaction with
Slurrytech's capacity to supply product of high
quality within a reasonable time frame, and to
support the product with a high level of
Question 5 relating to
environmental benefits has scored below our
target and indicates that we either need to
raise awareness of the environmental benefits of
our products or that our clients do not place as
much weight on the importance of this factor as
Mineral Sands - This WRC
stuff is amazing, you should make complete parts
out of it. (WRC = Wear Repair Compound, see
information on our Ceramax ceramic pump parts).
Processing Plant - WOW what
else can we say! We were dubious at first, we've
been trying to overcome this pump problem with
the OEM for 20 years and gotten about a 25%
improvement. Slurrytech comes along and say that
they can more than double the life. More than
double it they did, we are now at 40 weeks with
Slurrytech ceramic against 4 weeks on the OEM's
best materials and still pumping nicely. Over 10
times the life and still running!!
Engineering Consultants -
Just wanted to drop you a quick note and say
brilliant, brilliant, brilliant. This Curve
Engine pump selector is incredible, easy to use,
direct comparisons, easy to change parameters
and in a familiar Excel environment. And it's
Gold Miner - Don't know how
you do it but keep doing it. Increased mill pump
life from 6 weeks to 9 weeks, may not sound like
much to some but to a gold mine it's fantastic.
Nickel Mine - Technical
knowledge on slurry pumping and application is
second to none. Surpasses the support and
knowledge of the OEM's reps.
Rock Mining - Parts that last
is an understatement. Parts that last at 1/2 the
cost is what you should be telling everyone.
Supply time is excellent, always looking to
Chemical Processor - Knows
his stuff. Service is great, we had a delivery
delay on a critical part but Slurrytech kept us
informed all the way through and even had a plan
B up their sleeve if needed. (sometimes things
do go wrong, we try hard to keep the clients
informed and when things look like impacting
them to come up with alternative stopgap
solutions. Incidentally this client scored
questions 6 and 7 with 8's).
Mineral Extraction - We've
been considering using Slurrytech parts and
asked our existing supplier if they could match
what Slurrytech are doing. Their managers reply
was ummm ... no, you'll have to talk to
Slurrytech about that we can't help. (wow even
our competitors are acknowledging our benefit).
To make things interesting
why not challenge yourself to ask the same
questions about your existing parts supplier and
see what outcomes you get?